Responsible Gaming at fz999

Section 1

Our Commitment to Responsible Gaming

At fz999, responsible gaming is not an afterthought — it is a core principle woven into every aspect of how we operate. We understand that for the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi, online casino games and cricket betting on fz999 are a form of leisure and entertainment. We want to keep it that way.

fz999's responsible gaming framework is built on three pillars: prevention, intervention, and support. Prevention means we proactively give every player the tools to manage their own gambling behaviour before problems arise. Intervention means our platform monitors for patterns that may indicate distress and reaches out when appropriate. Support means that when a player identifies a problem — or when we do — we act quickly and compassionately to connect that player with the help they need.

We also recognise that responsible gaming is not solely the player's responsibility. fz999 takes an active role: we train our support staff to recognise warning signs, we design our platform to avoid manipulative dark patterns, we do not use countdown timers that pressure players into impulsive decisions, and we do not target players with promotional bonuses during periods when they have set a time-out or self-exclusion.

Section 2

Age Restriction Policy

The fz999 platform is strictly for adults aged 18 years and above. This is a non-negotiable requirement that applies to every player in Bangladesh regardless of the game type — whether casino slots, live dealer tables, sports betting on the Bangladesh Premier League, or any other wagering product available on fz999.

During the registration process, all players are required to confirm that they are at least 18 years old. fz999 reserves the right to request identity verification (KYC) documents at any time to confirm a player's age. Accepted documents include a Bangladesh National Identity Card (NID), a valid Bangladeshi passport, or a driver's licence. Any account found to belong to a person under the age of 18 will be immediately suspended, all funds will be withheld pending investigation, and the relevant authorities will be notified where required by law.

Keeping Minors Safe

fz999 strongly encourages parents and guardians in Bangladesh who share a device with minors to take the following precautions:

• Use parental control software — install reputable parental control applications on shared devices to block access to gambling websites including fz999.
• Never share login credentials — do not store your fz999 username or password where a minor could access them. Use a unique, strong password and enable two-step verification.
• Log out after each session — always log out of your fz999 account when you have finished playing, especially on shared or family devices.
• Secure your bKash / Nagad accounts — since fz999 supports bKash and Nagad deposits, ensure that your mobile money accounts are PIN-protected and that your device is locked when unattended.

Section 3

Signs of Problem Gambling

Gambling becomes a problem when it stops being entertainment and starts interfering with a person's finances, relationships, work, or mental health. Problem gambling can develop gradually, and it is not always easy to recognise in oneself. fz999 encourages all players to periodically reflect honestly on their gambling behaviour by considering the questions and warning signs below.

Ask Yourself These Questions

Behavioural Warning Signs

In addition to the questions above, the following behavioural patterns may indicate that gambling is becoming harmful:

• Gambling with money intended for essential expenses such as rent, bills, or food.
• Increasing bet sizes over time to maintain the same level of excitement (tolerance build-up).
• Neglecting personal hygiene, sleep, or meals due to extended gambling sessions.
• Feeling a compulsive urge to gamble immediately after receiving wages, remittances, or bKash/Nagad transfers.
• Becoming preoccupied with gambling — constantly thinking about past wins, planning next sessions, or calculating potential winnings.

Section 4

Self-Exclusion Tools

Self-exclusion is the most powerful responsible gaming tool available on fz999. It allows you to voluntarily block your own access to the platform for a defined period or permanently. fz999 takes self-exclusion requests extremely seriously — once activated, the exclusion cannot be reversed during the chosen period, and our team will not accept requests to lift it early under any circumstances.

How Self-Exclusion Works on fz999

• Log in and go to Account Settings Navigate to the Responsible Gaming section within your fz999 account dashboard. This section is accessible at all times from your profile menu.
• Select Self-Exclusion Choose the "Self-Exclusion" option. You will be presented with duration choices: 6 months, 1 year, 3 years, 5 years, or Permanent (indefinite).
• Confirm your decision You will be asked to confirm your decision twice to ensure it is intentional. Once confirmed, the exclusion takes effect within 24 hours.
• Access is blocked Your account is suspended. All login attempts during the exclusion period will be blocked. Any pending withdrawals of funds already in your account will be processed and returned via your registered bKash or Nagad number.
• Marketing communications cease immediately All promotional emails, SMS messages, and push notifications from fz999 are stopped within 24 hours of your self-exclusion being confirmed. You will not be targeted with any bonus offers during the exclusion period.
• Re-registration is blocked fz999 maintains a self-exclusion register. If you attempt to create a new account during your self-exclusion period using the same personal details or the same device, the new account will be detected and closed.

Permanent Self-Exclusion

Players who select permanent self-exclusion are requesting that their account be closed indefinitely with no option for reinstatement. This is the appropriate choice for players who have identified that gambling poses a serious risk to their financial or personal wellbeing. fz999 will retain your details on the permanent exclusion register to prevent any future account creation under the same identity.

Section 5

Deposit & Spending Limits

fz999 allows every player to set firm financial boundaries on their account. Deposit and spending limits are one of the most effective preventive tools available, and we strongly encourage all players — not just those experiencing problems — to set limits that reflect their entertainment budget rather than their maximum financial capacity.

How Limit Changes Work

• Reducing a limit takes effect immediately — the lower limit applies from the moment you save the change, with no waiting period.
• Increasing a limit is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This cooling-off period is intentional — it gives you time to reconsider.
• Removing a limit entirely follows the same 7-day cooling-off period as an increase. You cannot instantly remove a deposit cap you have set.

Section 6

Time-Out & Session Controls

fz999 provides a range of time-based controls that help players manage how long they spend on the platform. Time management is a critical component of responsible gaming — extended or unplanned gambling sessions are one of the most common factors that contribute to problem gambling behaviour.

Session Time Limits

You can set a maximum session duration directly in your account settings. Available session limits range from 30 minutes to 8 hours. When your session reaches the configured time limit, fz999 will display a prominent on-screen notification and automatically log you out after a short grace period of 2 minutes. You will not be able to start a new session until a mandatory 10-minute break has elapsed.

Reality Checks

fz999 offers a reality check feature that displays a periodic pop-up notification during active game sessions. You can configure reality checks to appear every 15, 30, or 60 minutes. The notification shows you how long you have been playing in the current session and how much you have deposited and wagered during that time. You can choose to continue playing or end the session directly from the notification.

Time-Out / Cool-Off Periods

A time-out is a short-term break that is distinct from self-exclusion. If you want to step away from fz999 for a defined period without permanently closing your account, a time-out is the right tool. Available time-out durations are:

• 24 Hours — a brief overnight pause if you feel the impulse to play is unusually strong.
• 7 Days — a week-long break for a more meaningful reset.
• 30 Days — a full month away from the platform. Highly recommended if you have noticed any of the warning signs described in Section 3.
• 90 Days — a longer-term break that provides sufficient distance to assess your relationship with gambling calmly and objectively.

During a time-out, your account balance is preserved in full. No promotional communications will be sent. At the end of the time-out period, your account access is automatically restored — you do not need to contact support unless you wish to activate a further time-out or escalate to self-exclusion.

Section 7

Support & Help Resources

You do not need to face a gambling problem alone. fz999's support team is available 24 hours a day, 7 days a week, including during Eid, public holidays, and all other periods. Our responsible gaming team members are trained to handle sensitive conversations with empathy and without judgment. All enquiries are treated in strict confidence.

What to Expect When You Contact Us

• A non-judgmental response Our support staff will never discourage you from using responsible gaming tools or suggest that setting limits is unnecessary. Your request will be treated with full seriousness.
• Immediate action on critical requests Self-exclusion and time-out requests are processed as a priority. We do not place responsible gaming requests in a standard support queue — they are escalated immediately.
• Signposting to external help If our team believes you would benefit from professional counselling beyond what fz999 can provide, we will suggest appropriate resources. We will never discourage you from seeking outside help.
• Follow-up where appropriate For players who have requested a time-out or discussed concerns with our team, fz999 may send a single, non-promotional follow-up message after your break period to check in on your wellbeing.

Section 8

Protecting Minors

fz999 operates a strict zero-tolerance policy toward underage gambling. We deploy multiple layers of protection to prevent minors from accessing the platform, and we work proactively with parents and guardians in Bangladesh to help keep young people safe.

At the point of registration, every player must confirm their age and is subject to identity verification. fz999 may request a National Identity Card, passport scan, or other government-issued identification at any time, including at the point of a player's first withdrawal request. Any account found to belong to a player under the age of 18 is closed immediately and permanently, with all outstanding balances handled in accordance with fz999's Terms & Conditions.

Beyond our own platform controls, fz999 supports the use of third-party parental control and internet filtering software. If you are a parent or guardian sharing a device with minors, we recommend configuring appropriate filtering tools to restrict access to all online gambling websites. Ensure that your fz999 account, as well as your bKash, Nagad, Rocket, and Upay mobile money accounts, are protected with strong PINs and passwords that are not known to any minor in your household.